Frequently Asked Questions
Everything you need to know about shopping with Vault X US.
What are your standard shipping times?
We offer standard shipping across the US, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Vault X US primarily serves customers within the United States. For international inquiries, please visit our global site or contact our support desk.
Are your products covered by a warranty?
Yes, all Vault X products come with a 12-month manufacturer's warranty against defects in materials and workmanship to ensure your gear stays protected.