Returns & Exchanges
At Vault X US, we stand by the quality of our protection products and offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or exchanges.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original condition and include the RMA slip inside the box to ensure your return is identified correctly.
Ship to Our Warehouse
Affix the provided shipping label or use a tracked carrier to send your package to our designated US processing center.
Quality Inspection & Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing